Privacy Policy

Introduction

Your privacy is a top priority at The Positive Guitar. This Privacy Policy explains what information we collect, how we use it, and the steps we take to safeguard your data. By using our website and services, you agree to the terms laid out in this policy. If you have any questions or concerns, don’t hesitate to reach out to us.

We are committed to transparency and responsible data handling to ensure your information is respected and protected.

Information We Collect

We collect two types of information to provide and improve our services:

Personal Information
- Name
- Email address
- Billing details (if purchasing a subscription)
- Login credentials
Non-Personal Information
- Browser type
- Device information
- IP address
- Browsing behavior on our site (e.g., what pages you visited)

This information is collected through account registration, purchases, subscription updates, or automatically via cookies and tracking technologies.

How We Use Your Information

We use the collected information to provide you with the best guitar learning experience. Specifically, we may use your data for the following purposes:

To process payments and manage subscriptions.
To deliver, customize, and improve your learning content.
To communicate with you, including sending updates, newsletters, and replies to support inquiries.
To analyze site usage and improve the quality of our Services.
To comply with legal obligations, if required.

We only collect information necessary to achieve these goals and ensure a user-friendly, personalized experience on our platform.

Sharing and Disclosure

We do not sell or rent your personal data to third parties. However, we may share your information under the following circumstances:

Service Providers: We work with third-party providers to manage payments, process transactions, or support platform functionality. These providers are contractually obligated to safeguard your data.
Legal Obligations: If required by law, we may disclose your information to comply with legal mandates such as court orders or regulatory requirements.
Business Changes: If The Positive Guitar undergoes a merger, acquisition, or sale, your information may be transferred to the new management. You will be notified of any such changes.

Data Security

We take the security of your data seriously. Measures we employ to protect your information include encryption, secure servers, and restricted access controls. While no method of online transmission can be entirely foolproof, we continually work to safeguard your data from unauthorized access or misuse.

If you suspect a security breach or unauthorized access to your account, please contact us immediately.

Your Rights

Depending on your location, you may have specific rights regarding your personal data under regulations like GDPR or CCPA. These rights include:

Access: Request a copy of the personal information we hold about you.
Correction: Request that inaccurate or outdated information is updated.
Deletion: Request to have your personal data deleted, except where we are required to retain it by law.
Opt-Out: Elect not to receive marketing communications or revoke consent for the collection of certain types of data.

To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Cookies help us provide a better experience by understanding how you interact with our platform. We use cookies to:

Remember your login preferences.
Analyze website performance and improve functionality.
Track usage patterns to enhance your experience.

You can adjust your cookie settings in your browser at any time. Please note that disabling cookies might affect certain features of our site.

For more information, refer to our Cookie Policy.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant updates, we will notify you either by email or through a notice on our website.

We encourage you to review this policy regularly to stay informed about how we keep your data protected.

Contact Information

Have questions or need assistance with privacy-related concerns? Contact our support team using the details below.

Email: [email protected]
Mailing Address: 193-0802 Inumemachi 134-8, Hachioji City, Tokyo, Japan
Business Hours: Monday to Friday, 9 AM - 6 PM (CST)

Thank you for trusting The Positive Guitar. Your privacy means everything to us, and we are dedicated to ensuring a safe and positive experience for all users.